FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page. If you can’t find your answer below, feel free to contact us at [Insert Email] and we’ll be happy to help.
A: Simply browse our collections, add items to your basket, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders and save your details for future purchases.
A: We deliver across the UK and internationally to selected countries. Shipping costs and delivery times vary by location and will be shown at checkout.
A: UK orders usually arrive within 3–5 working days. International orders may take 7–14 working days, depending on the destination.
A: Once your order has been dispatched, we’ll email you a tracking link
A: Yes, you can return most unused, unopened items within 14 days of delivery for a refund. Please see our Returns Policy for details.
A: Yes, personalised items and opened consumables (e.g. incense, food items) cannot be returned for safety and hygiene reasons.
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
A: Absolutely. We use Shopify’s secure checkout and encrypted payment gateways to keep your details safe.
A: We offer a wide range of Hindu and Indian cultural items, including puja essentials, books, toys, décor, gifts, and festival kits.
A: Yes, we source products from trusted suppliers to ensure quality and cultural authenticity.
A: Not yet, but we’re working on introducing digital gift cards soon.
A: Yes. Through our Give with Om initiative, a portion of sales supports SEWA UK, helping fund education and community projects.
A: You can email us at namaste@omworld.com or use our Contact Us page. We aim to respond within 24–48 hours.
✅ This FAQ page is structured for clarity, covering ordering, shipping, returns, payments, products, and charity.
